I’ve noticed that people tend to be ruder and less polite and considerate when they’re behind a computer than when they are in person.
If you decide to start your own website and online venture, you’re bound to meet some pretty nasty, rude and “know-it-all” types of people.
This includes people who leave comments on your blog, comments on your social media sites (YouTube, Facebook etc.), customer service requests, etc.
Over the 10 years I’ve had my own website, I’ve seen pretty much everything, and let me tell you: it’s not pretty!
If you put yourself out there — especially in the natural health field — people will analyze your *every move*.
At times, you will be criticized for your appearance (even if you look healthy, some people will say you look “terrible”).
If you release any type of product, some people will return it because they don’t like it.
If it’s a book, some people would rather have it as an eBook.
If it’s an eBook, you’ll get angry comments from people who don’t like eBooks, and would rather have it as a book.
No matter what you do, some people will not like it, and will make it a point to let you know!
One recent example in our business comes from a very rude person who has left comments and questions everywhere they could to criticize the fact that our videos are not transcribed for hearing impaired people.
But that person didn’t make that request in a very nice way. He or she did it in an extremely rude, aggressive way.
We tried to explain to that person that our YouTube videos are NOT transcribed (like the vast majority of videos on the Internet) because we don’t have the time or resources to do so. But, most of our PAID audio products are transcribed.
I told that person that if she knows someone who’d be willing to transcribe them for us, we’d be happy to include the transcript. But at the moment, we simply cannot do that.
Yet, the same person went on to post nasty comments in every single video, she left multiple comments on our support site, wasting the valuable time of our customer service people…
And to top it off they went all over the web in various discussion forums to complain about the fact that Frederic is “inconsiderate” to the poor hearing impaired people who cannot watch his videos, and that he has “ignored” their multiple requests.
I don’t know about you, but to me this kind of behavior is not only aggressive but completely unacceptable.
The fact that someone has a special need does NOT entitle them to be nasty and request the rest of the world to accommodate to them, especially when what this person was complaining about was free information we put out for everybody on the Internet.
If they had asked in a nicer way, we would certainly have considered the request. But with this kind of behavior she certainly did not help her cause.
The bottom line is that if you’re going to have an online business, you have to be willing to take the heat.
Unfortunately, it seems that as soon as some people get behind a computer, they forget the basic rules of social interactions.
By the way, if you have a website and you’re NOT getting any nasty comments, then it is not a good sign either. It means you need to be more active and draw more attention.
If there’s one thing you want to avoid all the time online, it’s to be boring!